13cabs Driver Training Modules
- Induction Training
- Provides new and returning drivers with essential information on industry standards, 13cabs values, safety, customer engagement, technology, and equipment.
- Includes familiarisation with key legislation, core values, safety practices, customer service, state welfare programs, and technology usage.
- Endorsed Training
- Focuses on key account work and expectations, including understanding key account holders, their expectations, and processing account work.
- Reiterates core values and emphasises quality customer service for a diverse customers base, especially in a competitive environment.
- Values Training
- Addresses behaviour, customer service, and technological issues, realigning drivers with 13cabs’ core values and customer service principals.
- Promotes 13cabs’ principal of success and ensures quality customer service.
- Wheelchair Access Training
- Educates drivers on providing safe and quality wheelchair taxi services, including theoretical and practical aspects of pre-lift checks, safe loading and unloading practices, and customer service.
- Covers key legislation, risk management, state welfare schemes, and practical training for wheelchair services.
- RTO Accredited Course