Frequently Asked Questions

How do I become a 13CABS Driver?

1. check your eligibility (see points below)
2. prepare for the Knowledge test
3. complete the Knowledge test
4. gather your documentation and apply to the Taxi Services Commission
5. complete an induction at 13CABS

To be eligible to become a Victorian Taxi Driver, you must be able to provide the following documents to the Taxi Services Commission:

    • full and current Victorian driver licence and proof of having held a driver licence for a minimum of six months in and Australian state or territory or New Zealand
    • proof of identification
    • proof of entitlement to work in Australia
    • National Police Certificate received within the past six months
    • complete application form including a medical and vision assessment completed within the past six months
    • evidence of passing the relevant Knowledge assessments


How much does the 13CABS Knowledge test preparation cost?

It costs $150 for one day 13CABS Knowledge test preparation training.


What do I need to know to pass the Knowledge test?

The Knowledge test is designed to ensure Taxi Drivers have a high level of:

    • local geographical expertise
    • disability awareness
    • general customer service skills

The Knowledge test is comprised of three modules:

    • general assessment
    • Driver behaviour
    • geographical assessment

13CABS offers a comprehensive course designed to prepare you for the Knowledge test.

Further information on our training can be found online or contact our Driver Services team on (03) 9921 0272.


How much does the 13CABS induction cost?

Drivers who completed the 13CABS Knowledge test preparation training pay $110 for induction.

Drivers who do not attend Knowledge test preparation training at 13CABS pay $220 for induction.


How do I find a cab to drive?

A list of 13CABS affiliated Taxi Fleet Operators can be obtained from the Driver Services team at any 13CABS office.

Alternatively, you can contact Rav Singh for Driver Placement on (03) 9277 3729 to find a private Taxi Operator with shifts and a location suitable to you.


How do I notify 13CABS that I have updated my Driver's licence or Driver's Certificate?

You must bring your paper DC, photo DC, and Driver's licence to a 13CABS office where one of our reception staff members will be able to update it for you straight away.

You can attend 13CABS offices in North Melbourne or Preston between 9am and 5pm, Monday to Friday.

Alternatively, you can attend at 13CABS head office in Oakleigh 24 hours a day, 7 days a week. After business hours, you press the intercom at the door to the main building and one of our after hours staff will assist you.


What do I do if I believe I wrongly received an infringement notice for a cab?

If you weren't driving at the time, you will be able to discuss the infringement notice with the Taxi Operator of the nominated cab and request that they check their records. If the Taxi Operator is unable to change the nominated Driver, you can provide a statutory declaration to Civic Compliance to dispute the infringement notice.

You may request, in person, for a Driver Services Team member to check 13CABS records and advise you if you were driving the nominated taxi cab at the time stated.

13CABS will not provide letters exonerating you from infringement notice responsibility.


How do I replace my MPTP smartcard?

1. contact the Taxi Services Commission (TSC) on 1800 638 802 to request a replacement card
2. contact the TSC the next business day to confirm that your card is ready for collection
3. attend at the TSC with photo identification to collect your new card

Further information regarding MPTP smartcard replacement can be found at the Taxi Services Commission Website.